Direct connection coming soon!
For quite some time we've received reports like "Remote Assistant is all good, but slow" - well, that's going to be fixed soon.
We are now running internal tests of direct connection (aka peer to peer connection). Hopefully it's just a couple of weeks until we roll out an update that includes it.
Drop me an email to
if you want to check out the beta build
Cna you please tell me how the internet direct connection works? what if the PC is behind a NAT? does it need to have its own Public IP (i guess)
, nope. Remote Assistant will attempt to traverse the NAT - and if it succeeds, the connection will do through Direct Internet. If it fails, the connection will go over our server
Thanks.. but do i still have to use the RA Compute rID & not IP address right. I was just wondering how RA decides if the RS Remote client is in the Internal network, NAT traversed etc
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