Forum tip: Always check when replies were posted. Technology evolves quickly, so some answers may not be up-to-date anymore.

First use and... unable to connect or to obtain my computer ID...
  • Tatiana Bardez
    0
    Hi there,

    I decided to give a try to your free remote desktop solution tonight but after installing I'm unable to connect or to obtain my computer ID.

    Do I have to configure anything else for the connexion to work (firewall, router or else,,,)?

    Am I missing something?

    Thanks in advance for your help!

    Tatiana
    Attachments
    RA1 (47K)
    RA2 (53K)
    Tatiana Bardez Options
  • Gleb
    34
    Hey
    ↪Tatiana Bardez
    , this is either related to our server being not available (we registered such an event for several hours during the weekend) or the network being off on your side (for example, I saw this on a machine that had a specific DNS server set, the DNS server was offline).

    No specific configurations need to be done - port 443 open inbound+outbound and that's it.
    Gleb Options
bold
italic
underline
strike
code
quote
ulist
image
url
mention
reveal
youtube
tweet
Add a Comment