How Do I Reset an admin's account with 2FA authenticator lost?
One of my employees was signing in with 2FA turned on, changed phones, and then realized they did not have their backup key to restore CloudBerry authentication to their authenticator app. What do I need to do to reset their account so that they can just sign-in via email address and password, again?
, we're about to release OTP (one-time passwords) that you can download and use instead of 2FA if/when it's not available.
In the meantime please reach out to support from the email which you used for the purchase. Also be ready to attach your invoice as proof.
Thanks for the update on that feature. I was able to find a checkbox on the user's account to "Disable" 2FA and that worked. Thanks for the prompt response.
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
Error adding SSH storage account - There is no cipher supported by both: client and server
CB Windows Server edition: Error configuring an storage account for "Onedrive for Business"
How to connect to my MS Azure RA-GRS storage account secondary location?
Add New Account error "Connection failed. Check your credentials" even with correct credentials
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2023 MSP360 Forum