Hi Brandi,

Is the mouse still working? Did you already try to close the session and start it again? Normally, the keyboard control should be regained after this and that would be the easiest way to fix that. In your case, do you have the "Full Control" access level for incoming connection on a Presenter side set by default?

The thing is that there's no button/option allowing to regain the keyboard control and the Full remote control (mouse+keyboard) can be provided in 2 ways:

1. It is set up by default for incoming connection on a Presenter side and you just have it when you connect
2. It is being requested in the beginning of the remote session and it has to be approved by the Presenter.

Also, please make sure you're using the latest version (v2.3.0.52):
https://www.msp360.com/download.aspx?prod=cbra

Let me know if it still doesn't work after restarting the session.

The mouse has been working fine. I tried restarting the session. Yes I am using 'full control' access.
I have it set so I have full control as soon as I connect.

I uninstalled and then reinstalled the program.
This fixed it and I was able to control the remote keyboard again.
However after a few hours it has gone again.

Hello Brandi,

Please try using the Unattended Access feature it should resolve this issue. You can find a step-by-step guide on how to configure it here:

https://help.msp360.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access