The 5TB limit seems to not matter. I have been using the free version for a number of years. Today I got the email telling me about the new 5TB limit but the software does NOT recognize the new limit. It is still limiting me to 200GB. So suggesting 10TB is great but I would first like to see the 5TB work!!!

Free is limited to 200 GB on cloud storage vendors other than Amazon AWS which has a 5 TB limit. Pro has a 5 TB limit for all cloud storage vendors.

You can find a comparison table here: https://www.msp360.com/backup/windows.aspx

Could you post the relevant details of the email here so I can see what was sent?

Thanks.

I am an Amazon AWS user and still limited to 200 GB. The 5GB mentioned here and in the email I received this morning is no where to be seen.

PRODUCT UPDATE
Back up 5TB to Amazon S3
With CloudBerry Backup Free


We are excited to announce that the latest edition of CloudBerry Backup Desktop Free Edition now allows users to protect up to 5 TB of data when using Amazon S3!

Previously, the Desktop Free Edition allowed you to protect only up to 200 GB; however, users of the Free Edition were running into the 200 GB limit pretty quickly. To make free edition more effective for our free community users, we have increased this limit up to 5 TB when using Amazon S3.

We continue to invest in our free products to keep them relevant to our user community, as we value their feedback and continued support.



Download FREE

Are you on the latest version? If not, I'd try updating. You can continue using the old backup format on the 7.x version.If you have already upgraded, I'll have to reach out to Support.

I already upgraded.

I downloaded and updated today but it says I am on version 7.0.4.3 so maybe it didn't take?

Just looked at the downloaded file from the email I got and it is the version I input above.

I'll need to check with Support. I'll reply back here once I hear back.

Thank you sir!

Please do the following:

Support needs to see the logs.

Go to Tools > Diagnostics in the toolbar. In the opened window click Send button. The logs will be sent to our support team automatically. This will help them diagnose and troubleshoot the issue. Please add "Logs for ticket #00062687" to the issue description. Do not manually attach the log file. It will be sent automatically.

Here is some info on how to send the log file for Backup: https://www.msp360.com/resources/blog/how-to-send-diagnostic-info/

Thanks.

Sent

You'll need to open a support case using the directions above so Support can see the logs.

Can I ask how much data you need to store in the cloud? Or, is the limitation in the product more of a moral objection.

Who were you using? We deprecated some services last year as we did not have many customers using them. However, I may be able to suggest an alternative depending on your specific needs.

Any plans to support over 5TB for the personal edition? I backup to my personal cloud server and am hitting the small 5TB limit.