An error occurred - (code 1003) version 18.104.22.1687
We have an error occurred in both Image-based and files backup plan. We get the following error message:
The offset and length were out of range for this array, or the number is greater than the number of elements in the index at the end of the source collection
A ticket is still investigating by the R&D team of MSP360. Is someone has already the same error ?
Can you reply or DM me with your support case number?
My understanding it that the Support is working on this with the engineering team. They will reply to you shortly with a suggestion. If you do not hear from them today, let me know.
I have a reply from support. It seems that the problem is related to the errors of VSS. On both machines, the service account did not have the necessary rights to take a snapshot. We changed the account to that of the Local System and the backups are working. Thank you !!!
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
An error occurred (Code: 1003) An error occurred: Unable to read data from the transport connection
An error occurred (Code: 1003) An unexpected network error occurred.
An error occurred (Code: 1003)
An error occurred (Code: 1003) Item does not exist
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2022 MSP360 Forum