Block-level no longer automatically working with chained image backups. Please help!
If there is still a client with the described setup with chained backup or if you can set it up on any machine, please try this:
Please open the backup client, expand the backup plan (here we are interested in the plan that kicks off first) on the Backup Plans tab and Ctrl+Alt+left click on "View History". That'll open the configuration file for that backup plan.
In the opened config please search for such string:
Which is it for you? If it's true - please manually edit it to false
and save the configuration file.
And lets see if this will do any good in your case.
Also, this is for sure a situation to have a case opened with us in Support, do you maybe have a ticket number or you went only for the Forum?