Hello Mark,

It really looks like some local connection issue, we do not have anything like that, nor do we have any outages that would result in such disconnects. I would suggest checking the connection and any kind of security software installed on your machine. Perhaps it is seeing the software as malicious and you need to whitelist it.

Hello George,

Just tested this feature on my build and it worked perfectly, the logic here is that we do not hide it, allowing you to display over this toolbar. Maybe it is some kind of strange glitch, I will pass it to our QA team to take a look. Thank you for pointing it out.

Hello Egor,

Please send us the diagnostic info from both of the machines. You can do this simply by navigating to Main Menu - Diagnostic, don't forget to mention this thread in the description. Thank you.

Hello Lynne,

In this case, the simplest way would be asking for the ID of your fathers machine again. Address Book is coming a bit later in the next release of the software. We cannot tell why the ID have disappeared from the recents due to sheer amount of possibilities.

Hello James,

First iteration of the software can only connect to Windows hosts, the ability to remote into macOS is coming a bit later next year.

First of all I would suggest using Unattended Access, which you can setup simply by following this guide:

https://help.cloudberrylab.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access

After that execute services.msc ---> right-click Remote Assistant Service ---> LogOn ---> Set to your Admin account

Hello Gabriel,

According to the situation you have described and keeping in mind that you can move the icons, I would suggest a simple workaround which is simply to reduce the click speed in the mouse settings and try again.

Hello,

That is correct, the issue has already been resolved. The outage only occurred on our US-East server and partly wasn't related to our software. The servers are up and running. Thank you for pointing it out.

That is correct, those options are configured locally. We are currently thinking about a way to do it remotely. Keep an eye on the updates. Thank you.

Hello,

That is correct, the issue has already been resolved. The outage only occurred on our US-East server and partly wasn't related to our software. The servers are up and running and we are thinking about the monitoring page, thank you for suggesting it.

Hello Dan,

A busy month here, we have finally released the client part of the macOS version. Feel free to test it as much as you like.

Hello John,

My question is, IS the IOS and MACOS msp360 remote assistant the same control module? — John McLeod

That is correct, all the modules utilize the same engine and API. The host for macOS version is coming a bit later during next year.

Also are the modules listed separately in the Apple Store? — John McLeod

iOS version is already in the AppStore, macOS version is coming to AppStore a bit later during next year.

Let us know if you have any other questions. Thank you.

In this case simply use the Custome Password feature, which you can find in the Options - Security. It is a constant PIN of sorts.

Hello Damir,

Understood, host for mac is coming a bit later next year. We will announce it widely

Hello,

It seems that software doesn't have sufficient permissions to restart the host process on the remote machine. Please check that it is running from an Admin account.

Hello, sure we do work on this mechanism, but this is a really complex matter, so it will definitely take a lot of time to implement.

I was glad to help, cheers!

Hello, you can change the default folder for the File Transfers to be put in simply by navigating here in the Main Menu - Options:

Hello Marco,

The VPN connection should be initiated by the software or the machine is already connected via VPN? If it is variant number 1 - the answer would be no, if it is variant number 2 - there should be no issues, just checked it on my personal machine. Let me know if I missed something, thank you.

One question, have you updated the remote machine version?