Hi ,

You can generate computer inventory and software details reports in the scheduled reports section within your Managed Backup Service account's Reporting menu.

Hi ,

As far as I can see, the issue has already been escalated to our dev team so they can investigate it and provide a solution. Our team will reach out to you shortly.

Thank you very much for your patience.

Hi ,

The team is already working on it. When we identify the problem, we will get in touch with you.

Your patience is much appreciated

Hi ,

I found your support case in our system and forwarded the diagnostic to our dev team so that they can investigate the problem. Allow us some time to identify the root cause and get back to you.

We appreciate your patience.

Hi ,
The slow connection may be caused by several factors.
Could you please provide diagnostic information to our support department?
In the main menu, you can make it under the Diagnostic section. In the Diagnostic form, enter your email address and a short description, then click the Send to Support button. It will help us to determine the cause of the problem.
Thank you.

Hi ,
Could you please send the diagnostic information from your computer to our support team? It will help us investigate and troubleshoot the issue.

Thank you.

Hi ,

Could you please try the following scenario:
1. Install a Backup application on that virtual machine
2. Make an Image-based backup
3. Create a bootable USB drive to run a restore of that virtual machine image to a local hardware box.
For more information about creating a UBS drive and restoring to dissimilar hardware, please visit
https://www.msp360.com/resources/blog/how-to-create-a-bootable-usb-for-windows-server/

To test it out, you can use a trial Server license.

Please feel free to create a support ticket in our support department if you require additional assistance.

Having checked, I see that our support team has received the logs. They will investigate the issue and get back to you.
Our dev team is already working on improving the process of sending logs.
Thank you for your patience and feedback.

Hi ,
The diagnostic information you provide to our support department is automatically converted to a support case, and you receive an automatic reply with your case number. If you do not receive the support case number, it could mean that our support team did not receive the logs.
Please consider using our Customer Support Portal:
https://support.msp360.com

Thank you.

Thank you, .
Please DM me the support case number. I'll check it out.

Hi ,
This knowledge base article is related to the backup application.
For the Explorer, try adding the certificate to /Users/UserName/.MSP360/MSP360Explorer/Certs

Hi ,
Thank you for bringing this to our attention.
Could you please send logs from the application to our support department?
To do this, please go to the Tools - Diagnostic section, put a short description of the issue and click the Send to Support button. This will help us to investigate and fix this issue.
Thank you.

Hi ,

In response to customer feedback, we changed the display mode for this option, as the location of the feedback button has blocked access to some platform features. It will no longer appear every time you log in, as it did before, and will appear in the lower right corner of the console with the option to hide it for a while.

Hi ,
Thanks for your questions.

A mass deployment of Windows updates is planned for the next version which is scheduled for the beginning of May.

Patch management for third-party apps is not available yet. However, we have already added this feature to our roadmap.

As for PSA integration, that is not something we plan to do in the near future. Can you tell us what PSA you would like to integrate?

Unattended access is currently being developed for Mac version and will appear in one of the upcoming releases.

Please let us know what you think of our RMM solution once you have tried it. I would be happy to jump on a call with you to discuss this.

Hi ,

RMM reporting is still in work. It is coming in one of the next versions.

As for the event logs filtering, right now it is possible to filter them out by categories.
You can see only the errors or warnings. I will bring your request to our dev team to add more granular filtering there.

In the next version, we changed a bit the antiviral warning and added a new functionality there. Its release is planned for next Monday. Please keep an eye on the "What's new" section in your MBS account.

We truly appreciate your feedback!

Hi

Indeed, MSP360 announced a strategic decision to discontinue support of the following storage providers:
Aruba Cloud
CenturyLink
Cloudian
Dream Objects
OpenStack platforms
Oracle Cloud
Scality
Think On

After December 1, 2020, the support and further development of these storages will no longer continue.
All backups made before this date will be available for restore. However, we can no longer guarantee that MSP360 Backup will work smoothly with those storages.
Please consider using one of the following storage providers:
Amazon S3
Microsoft Azure
Wasabi
Backblaze B2
Google Cloud Platform

We are ready to provide any assistance to make this transition seamless for you.

Hi ,

Please send me the direct message with your current retention policy settings for I could review them and recommend how to tweak them to avoid the Wasabi deletion fee.

Thank you.

Hi ,

In case if the former folder structure of your NAS remains the same and all client computers have the same access with the same paths as before, when you re-enable access to the NAS, the MBS clients should continue backups from the moment when you blocked it. You can run repository sync to update the information about your ''new" storage account.

Hi ,

Have you already contacted our support team regarding this issue?
If not, please send the diagnostic information from this computer to our support department so that we can investigate the problem and suggest a possible solution to resolve it. Thank you.

Hi ,

Let me explain where this confusion comes from. In the versions before v.6.0.0, we stored the backups using a colon sign in the path (C:). Then, due to some technical issues, and to make things easier for seeding and export (using external appliances like Snowball, Wasabi Ball, B2 Fireball), we started to use a dollar sign in the path (C$). That's why you can see these two different formats (C: and C$). These backups were made by different versions of the software.