mouse-clicks unresponsive when opening program
  • BenT
    0
    I can access and search normally on client pc except when opening a program on their machine. Once I open a program, it doesn't allow me to right or left click to perform needed operation.The cursor moves but I just can't do anything else. I can't even close out of the program.
    BenT Options
  • Sergey N
    26
    ↪BenT
    Hello Ben,

    It seems that there is a UAC prompt appearing, are you using Unattended Access or Quick Support client?
    Sergey N Options
  • BenT
    0
    Quick Support client.
    BenT Options
  • Ethan Sed
    2
    ↪BenT

    Kindly consider using the full, feature-complete version of the Remote Assistant application on both machines. We also suggest ensuring that the controlled client has launched the Remote Assistant with administrator privileges:

    1ilc1j1mo1ajh7f2.png
    Ethan Sed Options
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