mouse-clicks unresponsive when opening program
I can access and search normally on client pc except when opening a program on their machine. Once I open a program, it doesn't allow me to right or left click to perform needed operation.The cursor moves but I just can't do anything else. I can't even close out of the program.
It seems that there is a UAC prompt appearing, are you using Unattended Access or Quick Support client?
Quick Support client.
Kindly consider using the full, feature-complete version of the Remote Assistant application on both machines. We also suggest ensuring that the controlled client has launched the Remote Assistant with administrator privileges:
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Connect (Remote Desktop)
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
Mouse icon always stays arrow on remote desktop computer
All mouse clicks and keyboard entry are doubled
Mouse out of alignment when remoting to Suface Pro
Mouse Pointer Incorrect 22.214.171.124
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2022 MSP360 Forum