• BenT
    0
    I can access and search normally on client pc except when opening a program on their machine. Once I open a program, it doesn't allow me to right or left click to perform needed operation.The cursor moves but I just can't do anything else. I can't even close out of the program.
  • Sergey N
    26
    Hello Ben,

    It seems that there is a UAC prompt appearing, are you using Unattended Access or Quick Support client?
  • BenT
    0
    Quick Support client.
  • Ethan Sed
    2

    Kindly consider using the full, feature-complete version of the Remote Assistant application on both machines. We also suggest ensuring that the controlled client has launched the Remote Assistant with administrator privileges:

    1ilc1j1mo1ajh7f2.png
bold
italic
underline
strike
code
quote
ulist
image
url
mention
reveal
youtube
tweet
Add a Comment