I can access and search normally on client pc except when opening a program on their machine. Once I open a program, it doesn't allow me to right or left click to perform needed operation.The cursor moves but I just can't do anything else. I can't even close out of the program.
Kindly consider using the full, feature-complete version of the Remote Assistant application on both machines. We also suggest ensuring that the controlled client has launched the Remote Assistant with administrator privileges: