• Rebecca
    0
    When I installed and ran the remote desktop software on the computer I want to remotely control, it automatically assigned a computer ID that is 9 characters long, but it is not all numeric: several of the characters are letters--not numbers. When I try to enter that ID into the computer I'm trying to use to access the other, it will not allow the alphabetical characters--it only allows numbers. The computer that would be used to do the controlling has a 9 digit ID (no letters). What has gone wrong, and how do I fix it?
  • David Gugick
    84
    I have not seen that reported. Can you confirm the following:
    • The platform you are running (Windows?)
    • The version of Remote Desktop
    • The default language your OS is set to

    Let me also add that when I try to connect to a remote system, the Connect To entry does allow alphabetical characters.
  • Rebecca
    0
    Running Windows 10 Pro, most recent update available on each machine.
    Remote Desktop is most recent version available downloaded today (6/4) on the machine with alphanumeric ID and version 2.4.0.47 on the machine I'm hoping to use to manage the other.
    Regarding the language, everything is set to English (unless you're asking about some type of computer language, in which case, I'm probably not going to be able to answer that.)

    On the computer I hope to use to manage the other computer remotely, you cannot anything except digits (even trying to paste something with letters strips out the letter characters and leaves only the numbers.)
  • David Gugick
    84
    The latest version is 2.5.0.83 . Please download and try again.
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