Comments

  • Missed scheduled plan - runs if unchecked when wake from sleep
    7.0 has not yet addressed the issue. Support has added your comments to the working item and I will follow up and try to get the change expedited. I'll reply back if I get any additional information. Thanks.
  • New backup format in V7 Cloudberry Backup
    Eric, there is no conversion of plans to the new backup format - either automatic or manual. Old plans stay as they were. You would need to create a new plan using the new backup format. When you say a "full" ran, are you saying that every file in the plan was backed up again in total? If so, that should never happen unless there was a change in storage and a corresponding sync / consistency check were run. Can you provide any additional details on what exactly you saw happen when 7.0 ran your existing backup plan?
  • New backup format in V7 Cloudberry Backup
    What kind of backup? Image or File?
  • Made a mess of things. How to recover?
    No. If you remove a selected folder from the backup plan, the backups for that folder will remain in backup storage since the folder is no longer under management by the software. You can easily remove the folder from the Backup Storage tab by navigating to the folder, right-clicking, and deleting it - that will permanently remove it from storage.
  • mouse focus and screen resolution.
    You can adjust the screen resolution to fit using the option in the toolbar. Just look for an icon with a tooltip called "Scaled View" in the toolbar. Looks like 4 arrows stretching out from the center. That should do what you need.

    Regarding remote access, check to make sure the Options - Incoming Connection - Miscellaneous - Default Access (Full or View Only) is set on the remote system. You may be in View Only mode. If you are, you can request Full Access using the menu - Request Full Access option.

    If you already know you have full access, then we may need some additional information,
  • v7 release date
    Depending on the amount of data, sometimes I find using ROBOCOPY to mirror one drive / folder to another is a great alternative to using drive rotation. What you can do is leave one disk on site permanently. As a part of the backup (post actions) or as a morning task, you can run a Robocopy script to sync up the drives and then take the second one home. Here's an example of one I use myself:

    :: -------------------------------------------------------------------------------
    ::   ROBOCOPYBACKUP  ::     Robust File Copy for Backups                              
    :: -------------------------------------------------------------------------------
    ::               Usage :: ROBOCOPY source destination
    ::  
    ::              source :: Source Directory (drive:\path or \\server\share\path).
    ::         destination :: Destination Dir  (drive:\path or \\server\share\path).
            
    ::
    :: Copy options :
    ::
    ::                  /E :: copy subdirectories, including Empty ones (USES /MIR INSTEAD)
    ::                 /ZB :: use restartable mode; if access denied use Backup mode.
    ::            /COPYALL :: COPY ALL file info (equivalent to /COPY:DATSOU).
    ::              /PURGE :: delete dest files/dirs that no longer exist in source. (USES /MIR INSTEAD)
    ::                /MIR :: MIRror a directory tree (equivalent to /E plus /PURGE).
    ::               /MT:4 :: Do multi-threaded copies with n threads (default 8).
    
    ::
    :: File Selection Options :
    ::
    ::                  /M :: copy only files with the Archive attribute and reset it.
    
    ::
    :: Retry Options :
    ::
    ::                /R:10 :: number of Retries on failed copies: default 1 million.
    ::                /W:10 :: Wait time between retries: default is 30 seconds.
    
    ::
    :: Logging Options :
    ::
    ::                  /L :: List only - don't copy, timestamp or delete any files. (USE FOR TESTING ONLY)
    ::  
    ::                 /NS :: No Size - don't log file sizes.
    ::                 /NC :: No Class - don't log file classes.
    ::                /NFL :: No File List - don't log file names.
    ::                /NDL :: No Directory List - don't log directory names.
    ::                 
    ::                 /NP :: No Progress - don't display percentage copied.
    ::                 
    ::                 /LOG:file :: output status to LOG file (overwrite existing log).
    
    ::
    :: Generate Unique Filename for Log File
    ::
    echo off
    for /F "tokens=2" %%i in ('date /t') do set mydate=%%i
    set mydate=%mydate:/=-%
    set mytime=%time::=-%
    set logfilename=%mydate%-%mytime%.log
    :: echo %logfilename%
    ::
    :: Set the Source and Destination Folder Names
    ::
    set sourcefolder="E:\BACKUP\Test"
    set destfolder="E:\BACKUP\Rotation"
    :: echo %sourcefolder%
    :: echo %destfolder%
    
    ::
    :: Execute Robocopy with appropriate parameters
    :: 
    ROBOCOPY %sourcefolder% %destfolder% /ZB /COPYALL /MIR /MT:4 /R:10 /W:10 /NS /NC /NFL /NDL /NP /LOG:%logfilename%
    :: /NS /NC /NFL /NDL /NP (add these flags to clean up log file detail)
    
    
  • No service created at installation for Windows agent 6.3.4.38
    Can you verify what name you are looking for in Services? The default name is "Online Backup Service", but if you used rebranding, the service name will change according to the name you used in the rebranding section.
  • Introducing CloudBerry Explorer for macOS
    I'll submit to the support team.In the future, please start a new thread for better tracking, but I'll reply here when I hear back.
  • "could not resolve host"
    AWS had a big outage the other day. Could be related. Is the problem still occurring?
  • error 1003
    You could try following the guidelines in this blog post: https://www.msp360.com/resources/blog/troubleshooting-vss-volume-shadow-copy-issues/

    Also, can you let us know if your are using the System VSS option? If not, can you try it.
  • Multiple targets for a backup question.
    You can either run a second backup to the third storage location or copy files as needed. How you copy them is going to depend on where you are copying them. For local, you can use Robocopy. For local to cloud, you can use something like our Explorer products.
  • FEATURE REQUEST: Scaleway
    In Amazon S3, once you are in Glacier I don't believe there is any automated method to get out. You're there unless you manually copy the objects to another S3 storage class. I'll double check, however.
  • Restoring Backups
    Q: How to restore files/proceed with backup on another computer?

    A: Specify the same user account and make sure to choose the same backup prefix in Advanced Settings that you used for initial backup. I assume the original PC is not available to do the restore or it’s not 9n the same network.
  • Error 1607
    Here's the answer.

    NFS shares are currently not supported natively. However, In case it is a Linux machine, you can mount the share and add a mount point as a destination (like with any other share, e.g. SMB/AFP). So you can do this, but only in Linux, and only if you mount it first.

    Sorry for the confusion. There is a request in the system to support NFS shares. No ETA at their time.
  • Error 1607
    What operating systems are you going to be backing up the NFS share?

    I have a call into the support team to verify whether or not you can use an NFS share in this manner. I'll get back to you when I hear back from them.
  • Error 1607
    You need to use a UNC format: \\server\sharename