i would suggest making sure that the service is running properly and from a properly elevated account. by the looks of the error it is definitely related to the ability of service to start properly.

Hello Wade,

First of all, make sure that the versions of the software are equal on both ends. If I understood the situation correctly you need to enter the password directly into the password field and not into the PIN field. changed in version 2.3

Hello Pavel,

Haven't seen this thread after your last reply. The feature is still in the works. We remember it :)

Hi there Pavel, as I understood you are trying to use Windows built-in PIN authorization feature?

As I understand you are using Unattended Access and then trying to use the PIN to authorize. Please try using CUstom Password or Encryption Key

Those are great news, glad to hear the issue is resolved. And thank you for your feedback.

okays, I'll take a look, thanks

Hello,

I want to manage different S3 backup buckets for different clients, all with their own different passwords yet, CloudBerry Explorer which has a multi-tabs facility only has ONE password box for Encryption. That's a major flaw. It is obvious that such a product will be used with multiple Amazono S3 / Wasabi accounts, so the ability to set an encryption password should be AT TAB LEVEL not at system level. — Objectivité

Let me start by mentioning that this is not a security flaw, it is a missing feature at max.

The current implementation is useless because once you set up a password it works for the tab which opens on the S3 account / bucket for which that password is valid, but you can't open any files on any of the other tabs that you have open on different buckets where they all have completely different passwords - I find myself having to use another publisher's browser instead for each account. — Objectivité

We are really grateful to you for noticing it and bringing it up, we are always open for constructive criticism. Thank you for such a detailed description of your use case, we will definitely bring it up to our R&D team to re-consider the implementation of this feature.

This needs to be improved Please ?

Multi-tabs features absolutely must mean encryption password either on a TAB basis, or better, on a bucket basis. — Objectivité

Of course, I can promise you that it will be discussed internally and added to the development roadmap.

I definitely agree with you. Please do the following:

1) Start software, repeat the scenario so it closes itself again.
2) Start it again --> Main Menu - Diagnostic -- Mention this thread in the description. We will take a look at it. Thank you.

Try using "I don't have a code button and different e-mail". Please let us know how it goes.

Our installer also capable of silent installation. Check-out this article regarding CLI commands supported - https://help.msp360.com/cloudberry-remote-assistant/cli

That is correct Remote Assistant doesn't read/remember/store your credentials in any way. This decision is purely security-based and I presume it will stay that way. In my opinion an extra layer of security is always nice to have, especially with remote access software.

workaround sent to both registered e-mails on the forum, may I ask did it help ?

Sure, we understand that and the feature is now bumped a bit further :)

A really good advice, thank you.

We are currently investigating the issue and will update the software ASAP.

Hello Brandi,

Please try using the Unattended Access feature it should resolve this issue. You can find a step-by-step guide on how to configure it here:

https://help.msp360.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access

please provide a bit more details on your issue, be careful with posting the personal data though.

Hello,

We are currently testing the MSP version of the software and perhaps it will fit your requirements better. Free during the BETA phase - give it a try @ connect.mspbackups.com

Hello Joe,

As I understand you are using a simple connection via PIN ?

Hello Charlie,

Sad to hear it, however, the ability to control the macOS operated machines are not that far away. We are actively working on it but there are far more limitations than on Windows OS so it takes us a lot of time adapting the software to those requirements.

Hello Hugo,

Thank you for reporting it, we are currently investigating the issue and will deploy a fix ASAP